Rules the app actually enforces.

Shown on trip and booking cards so you can pick with confidence.

Multiple flags in 30 days pauses the account until a person reviews it. Pros can appeal in one tap from their Trust screen.

Read your pickup PIN to the Pro, that’s the proof it was handed over (a photo is taken too).

You and your recipient watch the same live map the whole route.

Only then is the Pro paid, the money sits in escrow until the handoff is proven.

Fees included, no questions.

Money only captures when the job is completed and proven.

The Pro checks in at your door with your PIN and photographs the starting state, protection for both of you.

Cancel from the booking; your hold is released.

Once a Pro has accepted a booking for a future date you can still cancel it yourself, right up to 24 hours before the start. Your hold is released, nothing is kept, and your Pro is told straight away. Same as a Caravan seat.

Your Pro turned other work down for that slot, so 20% of the job goes to them, paid right away, and the service fee is not refunded. Everything else comes back. You see the exact amounts before you confirm. Cancel a few minutes after booking and it is free whatever the start time.

Charged only if your Pro provably arrived (GPS-verified) and waited 10 minutes. 20% of the job goes to your Pro for the trip out and the slot they held, the service fee is not refunded, and the rest of your hold is released. On a small job the CA$15 call-out fee applies instead. Any mistake is one tap to dispute from Help: the money sits in review, not in anyone’s pocket, until a person confirms it. Repeated no-shows switch your service bookings to pay-at-booking for 90 days (still fully refundable until your Pro heads out); it clears on its own after that.

A job booked for now, or one your Pro has already set out for, goes to our review queue instead: cancellations and disputes are read by a person, with the job’s photos, PINs and GPS evidence attached. Nothing is charged or refunded automatically.

Hand-to-recipient uses a 4-digit PIN; drop-offs are photographed. That proof is what releases payment.

The courier records the attempt (photo + GPS). You’re notified right away to arrange the next step.

Photos from pickup and drop-off plus the GPS trail back your claim.

Full release of your hold while the order is still unconfirmed.

Fees included.

Item-level resolution goes to review, refunds land on your original payment.

Hourly services: your rate × the time you work, from Start to Complete, at least 1 hour or the service’s minimum (for example 2 hours for Moving Help), and at most the hours booked unless the customer approves extra time. Offers show your payout as “up to” that amount. Emergency call-outs outside regular hours (Monday to Friday, 8 a.m. to 5 p.m.) add the multiplier for that time to your rate, plus the call-out fee, which is all yours. Materials the customer approves are paid back at cost, on top of your pay. A job you win with your own quote pays the quoted price. You keep 85% and UPSO keeps 15%, printed on every job. Send and parcels: the price comes from the distance, the drive time and the parcel’s size, and is shown before you accept. On Send, parcels and rides you keep 85% of the price shown. Your pay period is weekly and your pay day is Friday.

On ride, delivery, courier, errand, grocery, laundry, luggage and donation work, if your base pay for a job comes to less than Ontario’s general minimum wage for your engaged time, from the moment you accept to the moment you complete, travel included: UPSO tops it up automatically. Waiting between jobs is not engaged time. Time on site and home-service trades are outside this law and are priced by your own rate.

100% yours. UPSO never deducts from a tip, and tips are never counted toward the minimum-wage top-up, the guarantee is on base pay alone. Every job shows the tip on its own line.

Your pay for a job is sent to your Stripe account when the job closes, the same day, with the engaged time and any top-up shown beside it; Stripe then pays your bank on your account’s payout schedule. Tips added after a job, return-leg pay and credits collect in your UPSO wallet, which is paid out free every Friday (CA$5 minimum), or any time with Instant cashout for a fee of 3% of the amount (minimum CA$0.75). Your period statement, with every job, tip, top-up and deduction, is in Earnings on the web portal.

A job is offered to Pros who are online, within their own working radius, inside the job’s area, have that service switched on for the shift, and meet any vehicle requirement (a van or truck for bulky Send). The first Pro to accept gets it. Your rating does not decide who is offered a job. There is no bidding and no surge.

Customers rate you after each job. Your average shows on your profile; until you have ratings it says New, never zero. Three negative events in 30 days, cancellations, no-shows or flags, pause new work automatically for up to 23 hours while a person reviews them; jobs you already accepted are not affected, and you can appeal from Help & Support. A removal for rating or business reasons always comes with a written reason and 14 days’ notice, during which you can keep working. Immediate removal is reserved for wilful misconduct, public safety or a legal requirement.

Shown on trip and booking cards so you can pick with confidence.

Multiple flags in 30 days pauses the account until a person reviews it. Pros can appeal in one tap from their Trust screen.

One button. Stripe (our payout partner) opens: UPSO never sees your ID, SIN or banking details.

A driver’s licence verifies fastest. Good light, no hat, ID flat on a table.

Transit + institution + account number, copy them from your banking app, not from memory.

Your earnings show as Paid only when money truly moved. Anything under review shows as Held, never fake-earned.

Tap Arrived when you get there (GPS-checked), wait 10 minutes and try to reach them, then mark the no-show. The customer is charged the same share a late cancel costs, 20% of the job price plus the service fee, and that 20% is yours, released after a quick review. On a small job the CA$15 call-out fee applies instead, and CA$12.75 of it is yours.

A no-show claim without proof of arrival charges the customer nothing and puts a mark on your trust score. Marking Arrived protects you, it is the evidence.

A customer who cancels within 24 hours of the start pays you 20% of the job as compensation for the slot you held, sent to you right away rather than at job end. Earlier than that it is free for them and the time goes back on your calendar. Exactly how a Caravan seat works.

You accept the WSIB declaration on the lane and your services step says you work for homeowners only. You only see jobs where the customer lives in the home.

Tick it on your services step and a WSIB Clearance Certificate row appears in Documents. A clearance lasts up to 90 days, renew it at wsib.ca. Rentals, businesses and business-account bookings reach cleared Pros only.